Support
Our long-term commitment to customer satisfaction is the key to our success
The features and quality of a software package are only part of the purchase decision. Of equal importance is the company which produces, sells and supports the software. If the company isn’t there for you when you need them, you will be stuck with some expensive “shelf ware.” Here at Datafest, you come first.
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Customers Are Our Priority
You aren’t just another sale, you are a valued customer who is appreciated and accommodated. At Datafest, we view your purchase of our software as the beginning of a long-term partnership. Ultimately, our success is dependent on training and supporting our customer’s people and helping them adapt the software to meet their needs.
Producing quality software is important, but providing quality customer service is our highest priority.
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Quality Customer Support
Our customer support is the best in the industry. Most questions and issues are resolved immediately. Our support staff is experienced, knowledgeable and takes personal responsibility for our customers’ issues.
Our support team can answer your questions accurately and resolve your issues quickly via phone or email. Our support hours are 8 am to 5 pm, Mountain Time, Monday through Friday.
